Refund Policy
We offer a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Unworn or unused
- With all original tags
- In the original packaging
- With a receipt or proof of purchase
How to Start a Return
To start a return, please use the contact form on our website (Contact page).
- Select the order you’re asking about
- Describe the issue (wrong item, damaged, not as expected, etc.)
If your return is accepted, we will:
- Send you a return shipping label
- Send you instructions on how and where to send your package
⚠️ Items sent back to us without first contacting us via the contact form will not be accepted.
You can always contact us for any questions about returns using the contact form on our website.
Damages and Issues
Please inspect your order when you receive it and contact us as soon as possible via the contact form if:
- The item is damaged
- The item is defective
- You received the wrong item
We will review the case and work to make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:
- Perishable goods (food, flowers, plants, etc.)
- Custom or personalized products
- Personal care items (such as beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale/discount items
- Gift cards
If you’re unsure whether your item can be returned, please contact us via the contact form.
Exchanges
The fastest way to get the item you want is:
- Submit a return request through the contact form
- Once your return is approved and processed, place a new order for the item you want
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
- Your refund will be processed to your original payment method
- It may take some time for your bank or credit card company to process and post the refund